Foster Hospital for Small Animals at 55 Willard Street, North Grafton in Grafton, Massachusetts

Customer Reviews about Foster Hospital for Small Animals

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  Most of the reviews I see here are for dogs or cats. This is my experience with my sick sun conure. My sun conure Bebop started exhibiting signs of lead poisoning last night- lethargy, vomiting, and bloody stool- after flying to and chewing on a stained glass window. We contacted our avian vet who highly recommended this practice to us. Even though we live two hours away in Connecticut, we needed to see a specialized avian vet that night. This is the most important detail: We called multiple times before we left to make sure that not only would there be an avian vet available when we arrived, but also that they would be able to treat a parrot with lead poisoning with chelation therapy, as recommended by our normal vet. We got to Foster Hospital at 12am, and Bebop was seen immediately. We did not see the vet for another three hours, and during that time we had no idea what was going on with our bird. At 3am, we were told that they did NOT in fact have an avian vet on staff, and that there was nothing they could do for Bebop until the morning. They offered to keep him overnight (which they would do for a fee obviously, but they couldn't provide us with an estimate of what this would cost), until they could run tests on him in the morning. At this point, it didn't make sense for us to leave Bebop in another state two hours away so that he could get tested a few hours later. The only reason why we brought him to Foster Hospital in the first place was so that he could be treated immediately. Because the vet who was on staff knew nothing about birds, she tried to charge us for a "consultation fee" of $100 as she tried to get in contact with other vets who presumably did know about birds- the vets who presumably were supposed to be at the clinic as assured to us during our many phone calls to this clinic before we left Connecticut. The attitude of the staff seemed to be "We don't know what's wrong, so it's not really our problem." Bottom line: $200, four hours of driving, and three hours of not knowing what was going on with our severely sick bird, and one vet who ultimately could not treat our bird. I would not recommend this place to any exotic bird owner. Bebop is now being treated for severe lead poisoning at the South Wilton Veterinary Group. Both the avian vet there (Dr.Schunk) and the vet who referred me to both Foster Hospital and SWVG (Dr. Burke) were horrified by the treatment we received there. Hopefully Bebop will pull through, he is currently receiving excellent care.
  August 23, 2017

  by Tyfani Mumford
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  If you care about your pet PLEASE take it to another hospital. Small summary below of the horrors we went through with a previously healthy dog who died in their care after having a surgical procedure at a different hospital and sent there after having a neurological episode after the procedure specifically to see a neurologist which didnt look at him for over 24 hours. He died a day later. This is an excerpt from a letter I wrote to their leadership team after his passing. It took them over 1 month to get his remains to me after they "forgot" about our request to have him cremated and dragged on the cremation. They didn't bother assigning a specialist to him or having a neurologist look at him despite him being brought there just for that. They euthanized him without my permission, then charged me for it, without giving me a chance to say goodbye. They charged me more than was quoted without once getting approval or telling me until after he passed away. After everything, they did NOTHING to make any of this right. 1. Initial doctor didn't bother reviewing his file before taking him in despite it being sent to them from another hospital and they were made aware it was an emergency. After arrival at the hosital to specifically see a neurologist he wasn't seen by one in over 24 hours. 2. Why did it take more than 24 hours to take a look at Apollo when he was brought in BECAUSE of a neurological event? 3. What happened during the time he was there and why was there no specialist that could deal with this case that knew how to deal with someone in his position? They KNEW that he was prone to clotting and prone to bleeding but the doctor looking after him admitted to me that he didn't know what to do and that a specialists advice would be needed. Why wasn't this specialist on Apollo's case in the first place? 4. Why had accounting not called me EVER to tell me that I had spent more than the 3k that was first quoted and gotten my approval to charge me more than that? And only sent me a bill SIGNIFICANTLY higher than I had agreed to pay without having any knowledge of it? 5. Why did the night doctor administer Euthanasia WITHOUT my permission or knowledge? And if he wasn't euthanized, could he have survived and still been alive? And even if the answer is no, could I have been there when it was administered and had the chance to hold him, kiss him and say goodbye? 6. Why have I not received his ashes in over 4 weeks, his body sitting in a "holding" pattern while I am mourning? No accountability. No one bothering to call us back when we call to find out why it is taking so long until I call again on Thursday night after receiving the bill. This is my child. This treatment of his body is massively disrespectful and is severely traumatizing for me to imagine and visualize in my head. My poor baby, dead, alone and forgotten. 7. And finally, the biggest question of all. Did I make the biggest mistake of my life sending my poor baby to Tufts? Thinking this was his best chance and that the doctors were able to take care of him?
  July 20, 2017

  by Lina R

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